DRAP toll-free
0800-03727
Mon–Fri, 08:00–16:00
Online complaint
dra.gov.pk/complaints ↗Before you report
- Stop using the medicine. If you have taken it and feel unwell, see a doctor first.
- Keep everything: carton, strip or bottle, remaining doses and your receipt.
- Photograph the batch number, expiry, registration number and any 2D code.
- Write down the pharmacy or seller's name and address and the date of purchase.
What to tell DRAP
- Product name, strength and manufacturer as printed
- Batch number, Mfg and Exp dates
- What made you suspicious (print quality, mismatch, effect, appearance)
- Where and when you bought it
- Any side effects you experienced
What happens next
DRAP may collect samples for laboratory testing and inspect the supply chain. Confirmed problems are published as recalls or rapid alerts, which appear in our safety alerts section once imported.
Not sure yet? Run the pack inspection checklist or read our full guide on reporting a fake medicine.
